Vizrt ProTek Support Plans for NRS16, NRS8 and NRS16 EXP Shared Storage (192TB)

ProTek is Vizrt's support and maintenance program for the NRS16, NRS8 and NRS16 EXP Shared Storage (192TB), and this page carries the TriCaster-portfolio plans for that system. ProTek Standard gives you 24/7 access to Vizrt Global Support through the web form and live chat, remote system support, software maintenance and full Viz University access, with an initial assessment inside 4 hours on a critical case, 8 hours on a high-severity case and 24 hours on a normal one. ProTek Professional adds 24/7 phone contact and priority handling, and tightens those response times to under 1 hour, 2 hours and 4 hours.

Software and maintenance is included for the lifetime of the product version on both plans, and both include the self-service knowledge base, the Vizrt community forums and the Viz Minute how-to videos. Pick the plan from the selector. The NRS16, NRS8 and NRS16 EXP Shared Storage (192TB) itself is sold separately.