Vizrt ProTek Support Plans for TriCaster Mini X HDMI

ProTek is Vizrt's support and maintenance program for the TriCaster Mini X HDMI, and this page carries the TriCaster-portfolio plans for that system. ProTek Standard gives you 24/7 access to Vizrt Global Support through the web form and live chat, remote system support, software maintenance and full Viz University access, with an initial assessment inside 4 hours on a critical case, 8 hours on a high-severity case and 24 hours on a normal one. ProTek Professional adds 24/7 phone contact and priority handling, and tightens those response times to under 1 hour, 2 hours and 4 hours.

Software and maintenance is included for the lifetime of the product version on both plans, and both include the self-service knowledge base, the Vizrt community forums and the Viz Minute how-to videos. Advanced Hardware Replacement is an optional extra on top of an active Standard or Professional plan for customers who need expedited shipping of replacement hardware; it is not sold on its own. Pick the plan from the selector. The TriCaster Mini X HDMI itself is sold separately.