NewTek Renewal ProTek Care for TriCaster Mini HD-4
This is a one-year renewal of ProTek Care for the NewTek TriCaster Mini HD-4. ProTek Care expands on the standard warranty with priority handling: covered customers are serviced by NewTek directly, so calls and emails are answered first, with access to Senior Support Analysts during extended hours that run past standard support each day.
On the hardware side, ProTek Care guarantees a fast turnaround, sending a repaired or replaced unit back to you overnight within three to five days of receipt, and offers next-day advance replacement shipped to your door for a nominal handling fee when a system has to stay in service. The plan includes customer support, is transferable to a new owner within the service area, and can be renewed annually for as long as the product is supported.
| Plan Type | Renewal, ProTek Care coverage |
|---|---|
| Covered Product | TriCaster Mini HD-4 |
| Term | 1 year renewal |
| Support | Priority direct NewTek service with extended support hours |
| Turnaround | Repaired or replaced unit returned overnight within 3 to 5 days of receipt |
| Advance Replacement | Next-day replacement available for a nominal handling fee |
| Coverage Terms | Includes customer support; transferable and renewable annually |