NewTek ProTek Ultra for TriCaster Mini X HDMI
ProTek Ultra is Vizrt's highest coverage tier for the TriCaster Mini X HDMI, extending well past the standard one-year hardware warranty. It combines advanced hardware replacement with assured availability of replacement parts, so a covered system stays in service instead of waiting on a repair queue. Priority phone, email, and chat support with critical case handling puts your calls ahead of standard support, and remote diagnosis helps resolve issues without shipping the unit.
Ultra also keeps the software current, bundling routine software updates, maintenance, and bug fixes for the term, plus access to the Vizrt knowledgebase and a discount on Vizrt online training. Coverage is sold in one-year terms and can be renewed for as long as the product is supported.
| Plan Type | ProTek Ultra coverage |
|---|---|
| Covered Product | TriCaster Mini X HDMI |
| Term | 1 year |
| Hardware | Advanced replacement with assured parts availability |
| Support | Priority phone, email, and chat with critical case handling |
| Software | Routine software updates, maintenance, and bug fixes |
| Training | Discount on Vizrt online classes |
| Renewal | Renewable annually while the product is supported |
