NewTek ProTek Ultra for TriCaster Mini 4K UHD
ProTek Ultra is the top coverage level Vizrt lists for a TriCaster Mini 4K UHD. It is aimed at operations where the switcher is on a schedule that does not move - worship, council chambers, daily broadcast - and where a system down is a fixed deadline missed rather than an inconvenience.
ProTek is Vizrt's support and coverage programme for TriCaster live production systems, giving round-the-clock access to Vizrt's support team, response-time targets graded by how badly the issue is hurting you, software maintenance, and hardware replacement handling. Coverage is registered against a specific system, so tell us the serial number of the unit it is going on and we will confirm the current terms before the order goes through.
| Plan | ProTek Ultra |
|---|---|
| Covers | NewTek TriCaster Mini 4K UHD |
| Manufacturer Part Number | PTUTCM4KUHD |
| Programme | Vizrt ProTek support and maintenance |
| Registration | Bound to one TriCaster system serial number |
| Support Channels | Phone, live chat and web form, per the plan level |
| Delivery | Coverage plan - no hardware ships with the order |
