Vizrt ProTek Ultra Extended Support Plan for TriCaster TC410 Plus
ProTek Ultra is the top tier of Vizrt's support and maintenance coverage for the TriCaster TC410 Plus. It carries everything in the Prime plan, email and chat support 24/5, priority hardware repair, and remote hardware diagnostics, and adds the coverage a full-time production cannot do without: one hour of telephone support 24 hours a day, seven days a week, and a priority queue that puts your inquiry ahead of standard tickets.
The piece that matters most on show day is advanced hardware replacement, which sends a replacement unit before the failed one is returned so the studio is not dark while a repair is in transit. The plan covers the TriCaster TC410 Plus.
| Plan | ProTek Ultra |
|---|---|
| Covers | TriCaster TC410 Plus |
| Email Support | 24/5 |
| Chat Support | 24/5 |
| Telephone Support | 1 hour, 24/7 |
| Support Queue | Priority queue for support inquiries |
| Hardware Service | Priority repair plus advanced hardware replacement |
| Diagnostics | Remote hardware diagnostic services |








