Vizrt ProTek Prime Support Plan for TriCaster TC1

ProTek Prime is Vizrt's support and maintenance plan for the TriCaster TC1, built to keep a live production desk covered so a fault does not turn into a missed show. It puts a Vizrt support team behind the system with email and chat support available 24 hours a day, five days a week, backed by remote hardware diagnostics that let a technician inspect the unit without waiting on a shipping cycle.

When hardware does need to come in, Prime moves it to the front of the repair queue for priority turnaround. The plan covers the TriCaster TC1 specifically and is tracked under Vizrt part number PTP-000000002.