Vizrt ProTek Ultra Extended Support Plan for TriCaster Mini X HDMI

ProTek Ultra is the top tier of Vizrt's support and maintenance coverage for the TriCaster Mini X HDMI. It carries everything in the Prime plan, email and chat support 24/5, priority hardware repair, and remote hardware diagnostics, and adds the coverage a full-time production cannot do without: one hour of telephone support 24 hours a day, seven days a week, and a priority queue that puts your inquiry ahead of standard tickets.

The piece that matters most on show day is advanced hardware replacement, which sends a replacement unit before the failed one is returned so the studio is not dark while a repair is in transit. The plan covers the TriCaster Mini X HDMI and is tracked under Vizrt part number PTU-000000056.