Vizrt ProTek Prime Support Plan for TriCaster Mini X HDMI

ProTek Prime is Vizrt's support and maintenance plan for the TriCaster Mini X HDMI, built to keep a live production desk covered so a fault does not turn into a missed show. It puts a Vizrt support team behind the system with email and chat support available 24 hours a day, five days a week, backed by remote hardware diagnostics that let a technician inspect the unit without waiting on a shipping cycle.

When hardware does need to come in, Prime moves it to the front of the repair queue for priority turnaround. The plan covers the TriCaster Mini X HDMI specifically and is tracked under Vizrt part number PTP-000000056.