The P/E Policy terms:
- The P/E Policy provides model-for-model replacement of JVC Professional Product failing in initial end-user use, to a maximum of 30 days from original retail sale date.
- P/E Policy applies to new, current products sold to end-users in the United States only by authorized JVC Professional Products resellers.
- Product indicated on the JVC Professional Products Company web site as "Archived" or Discontinued" as of the date of retail end-user purchase is ineligible under JVC's P/E Policy.
- To invoke the P/E Policy, please call JVC Professional Products Customer Service at (800) 582-5825, selecting option 2. JVC will endeavor to determine your product's proper use and performance. If it is determined your product has malfunctioned, a return authorization will be issued and you will be asked to fax a copy of your dated bill of sale from an authorized JVC Professional Products reseller. Product returns will be accepted by JVC only with a confirmed return authorization.
- Once authorized, JVC will arrange pickup of the malfunctioning product and delivery of the replaced product at no charge to you.
- JVC will ship the replacement product when you provide JVC with your valid charge card number (American Express, Visa, MasterCard or Discover Card) with expiration date and billing address information as security for return of the replaced product. Your credit card will be authorized in the amount invoiced to you on the authorized reseller's bill of sale (or list price if reseller's price cannot be determined). Malfunctioning products must be returned within 10 days from the issue of the return authorization. Upon receipt of the malfunctioning product, JVC will credit the invoiced amount to your credit card account.
- Product returned under the P/E Policy must be in unaltered condition, in original packaging with standard supplied accessories. JVC reserves the right to assess appropriate charges for missing major accessories.
- Product failure must not be caused by owner misuse or damage to product. Credit will not be issued for a return if the original product is damaged due to improper packaging.
- Replacement product may be new or reconditioned, at JVC's option.
- The warranty term for a replacement product is the remainder of the limited warranty term applicable to the original malfunctioning product.
- Product or software upgrades and routine maintenance are considered normal ownership events and are ineligible under the P/E Policy.
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